Terms and conditions of use

Order Processing

Once we have received the order we aim to post the order within two working days.

If, for whatever reason an item ordered is not available, we will email you and refund you the difference (if a multiple order).  If however, it is a single item, we will refund the full amount including the postage.

Returns Policy

If you believe an item sold to you is not as described, please contact us within five days.

Once agreed please return the item plus all the packaging via Registered Post.  You must bear the cost of the return postage.

Upon receipt of the item we will issue a refund of the purchase price.

James and Sons will only use the information gathered about your-self, within the rules of the Data Protection Act.  The mailing list operates by 'opt-in' only, and you can unsubscribe at any time.  We will NOT make your email address available to any third-party.

Information Collected

We collect information via orders, enquiries and the mailing list.

We also collect information about your visit to the site, this information shows browsing patterns only and does not reveal identity.

Use of Personal Information

We use personal information gathered through the James and Sons retail website for the purpose of processing orders and if you have ‘opted-in’ providing you with information about new products and special offers.

Use of Cookies

To allow your shopping basket to hold products we use a technology called cookies. This is a small piece of information sent by our web server to your web browser to collect information.  This cookie is not used to collect personal information.


We will not make your details available to any 3rd parties.  We do not share or sell information to any 3rd parties.  However if you have ‘opted-in’ we may occasionally send you information about new products, which may be of interest to you (provided by ourselves).